Privacy Policy

DPDP Act Compliance Statement

GetMyPair (“we”, “us”, “our”) acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and is committed to protecting your personal data in accordance with applicable Indian law.

Before collecting personal data, we provide clear notice describing the categories of data collected, purposes of processing, third-party service providers involved, your rights as a Data Principal, and how you may withdraw consent.

By selecting “I Agree”, creating an account, or using our services, you provide informed consent for the processing described in this policy. You may withdraw consent at any time through account settings or by contacting us.

Data Minimisation

We collect only personal data that is necessary for:

Foot measurement and sizing services
Marketplace transactions
Repair and maintenance services
Customer support
Legal and regulatory compliance

Purpose Limitation

Personal data is processed only for the purposes disclosed at the time of collection and is not used for unrelated purposes without your consent.

Data Principal Rights

Under the DPDP Act, you have the following rights:

Right to Access Information
Right to Correction
Right to Erasure
Right to Withdraw Consent
Right to Grievance Redressal
Right to Nominate

Data Retention

We retain personal data only for as long as necessary to provide our services, maintain records, resolve disputes, prevent fraud, and comply with legal obligations.

Children’s Data

We do not knowingly collect personal data from children under 18 years of age without verifiable parental consent.

Data Breach Response

In the event of a personal data breach, we will investigate promptly, notify affected users and relevant authorities as required by law, and take corrective action to prevent recurrence.

Grievance Officer

For privacy-related concerns, contact our Grievance Officer:

Name: Rekha
Email: care@getmypair.com
Address: 5137, Prestige Windsor Park, Poonamallee High Road, Vanagaram, Chennai - 600095